Questions & Answers

You can book in two ways. Direct Booking (recommended): email us at villavolpeorta@gmail.com with your dates, number of guests, and any special requests. You'll enjoy a 15% discount off the Airbnb price. Via Airbnb: visit our Airbnb listing for the convenience and support of the platform.

Cancel up to 21 days before check-in for a full refund of your deposit. After this deadline, the deposit is non-refundable. We understand plans can change, so please contact us as soon as possible if you need to modify your reservation.

Yes, date changes are welcome subject to availability. Please contact us as soon as possible. Note that changes may be subject to additional charges depending on the season and availability.

Villa Volpe accommodates up to 4 guests in 2 double bedrooms. This ensures ample space and a quality stay for everyone.

Yes, Villa Volpe is family-friendly with secure premises and child-friendly amenities. However, we advise parents to always supervise their children, especially around the lake and outdoor areas.

We welcome one small to medium-sized pet per stay (typically dogs and cats). There is a €120 cleaning fee per stay. Pets must be well-behaved and house-trained, and owners are responsible for any damage. We provide water and food bowls, but we encourage you to bring your pet's favorite bedding and toys. Please clean up after your pet in outdoor areas.

Yes, all bedding and towels are included and ready upon your arrival.

Once your booking is confirmed, you'll receive a detailed email with instructions for self check-in, including how to access the property, locate the keys, and navigate the villa's amenities. The system is designed to be user-friendly for a smooth, flexible arrival.

Standard check-in is after 15:00 (3 PM). Check-out is at 10:00 (10 AM). If you need flexibility with these times, please contact us in advance and we'll do our best to accommodate your request.

Villa Volpe offers ample parking inside the property at no additional cost. During high season, only one car is allowed. It's conveniently located above the villa with no stairs.

Yes, a car is essential. Villa Volpe is located along a busy provincial road, and all local travel requires a vehicle. Walking along the road is not safe or practical, so we strongly recommend having your own car or renting one for the duration of your stay.

The town center is about 1.3 km away, and while it's technically possible to walk, we strongly recommend driving. The road is quite busy and challenging for pedestrians. For safety and convenience, especially with children, a car is the better option.

Yes, free Wi-Fi is available throughout the property via a portable router that supports up to 10 devices simultaneously.

Yes, the property is equipped with air conditioning for both cooling and heating in all rooms. The AC system is on stand-by and can be easily activated.

Yes, a washing machine is available in a dedicated technical closet with usage instructions provided.

Villa Volpe has private lake access, ideal for swimming and relaxing by the water. An outdoor hot and cold shower is available for rinsing off afterward. Lake Orta is one of the cleanest lakes in Italy with crystal clear water.

Yes, and it's one of the best ways to enjoy Lake Orta. You can launch directly from Villa Volpe's private lake access. The calm, crystal clear waters are perfect for paddling and exploring the shoreline at your own pace.

Yes, boat rentals are available through Explora Beach. There is also a public navigation service on the lake, and on request they can pick you up at our private pontoon. Upon request, guests can also use the private dock at Villa Grande for boarding and docking.

Yes! The Circolo Vela Orta sailing club is located very close to Villa Volpe. They can help you get on the water, whether you're an experienced sailor or a beginner looking to try something new.

Yes, Villa Volpe is fully accessible. This includes a ramp entry with a 12% gradient, wheelchair-friendly corridors, an adapted bathroom with handles and a movable seat, and on request, a people-lifting system for lake access. The property has been tested for functionality by people in wheelchairs.

Yes, the tap water is safe and drinkable. However, some guests find it has a distinct taste. If you prefer a more neutral flavor, bottled water is readily available at local grocery stores.

No. Villa Volpe is an oasis of relaxation and tranquility. Parties and events are not permitted. Guest count cannot exceed booking registration. Please maintain minimal noise, especially in the evenings and at night.

No. Barbecues and open flame devices are strictly prohibited for safety, property protection, and compliance with local regulations.

Please separate waste into categories: paper, plastic, metal, glass, organic, and general waste. Collection points are located near the parking area.